Shipping Policy

Last Updated: August 2026

Kaevor Biosciences is committed to providing a straightforward and reliable shipping experience for all eligible orders. This Shipping Policy explains our shipping charges, order processing, delivery expectations, and customer responsibilities.

1. Shipping Rates

We offer a simple flat-rate shipping fee of $3.50 on eligible orders.

Orders with a total value of more than $150 qualify for free shipping.

Shipping charges, eligibility, and promotional shipping offers may be subject to change without notice.

2. Order Processing

Orders are processed after payment has been successfully received and the order has passed our applicable processing and compliance checks.

Processing times may vary depending on product availability, order volume, payment verification, weekends, holidays, or other circumstances.

An order may take additional time to process if information provided by the customer is incomplete or requires verification.

3. Delivery Times

Estimated delivery times can vary depending on the destination, shipping carrier, service selected, order processing time, and circumstances outside our control.

Any delivery timeframe displayed on the website or provided during the ordering process is an estimate and should not be considered a guaranteed delivery date.

Carrier delays, severe weather, customs processing, transportation disruptions, holidays, and other unforeseen circumstances may affect delivery times.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, address, city, state or province, postal code, country, and contact information before submitting your order.

Kaevor Biosciences is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

5. Tracking Information

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers can use the tracking information supplied to monitor the progress of their shipment. Tracking updates are provided by the applicable shipping carrier and may take some time to appear after dispatch.

6. Lost, Delayed, or Missing Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and transportation procedures.

If a shipment appears to be delayed, customers should first review the available tracking information. Where appropriate, Kaevor Biosciences may assist in communicating with the carrier regarding the shipment.

A tracking status showing that a package has been delivered may be treated as confirmation of delivery, subject to applicable circumstances and carrier procedures.

7. Damaged Packages

Customers should inspect packages promptly after delivery.

If a package appears to have been damaged during transportation, customers should retain the original packaging and contact us as soon as possible with the order details and relevant photographs or other supporting information.

Any reported shipping issue will be reviewed on a case-by-case basis.

8. International Shipping

For international orders, delivery may be affected by customs procedures, import regulations, local authorities, carrier requirements, or other restrictions in the destination country.

Customers are responsible for determining whether the products they order can legally be imported, possessed, and used in their destination country or jurisdiction.

Any applicable customs duties, import taxes, fees, permits, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Kaevor Biosciences does not guarantee that an order will clear customs or that products can be legally imported into every destination.

9. Shipping Restrictions

We reserve the right to refuse, restrict, cancel, or delay shipment of an order where necessary to comply with applicable laws, regulations, carrier requirements, payment requirements, or internal compliance procedures.

Certain products or destinations may be subject to additional restrictions or may not be eligible for shipping.

10. Changes to Orders

Customers should carefully review their order and shipping information before completing checkout.

Once an order has entered processing or has been dispatched, we may be unable to change the shipping address, products, quantities, or shipping method.

Any requested change is subject to our ability to accommodate it and does not guarantee that the order can be modified.

11. Shipping and Returns

Shipping charges do not automatically qualify for reimbursement if a customer later becomes ineligible for a refund or return.

Please note that all sales are final, subject to applicable law and our Terms & Conditions. We do not generally accept returns, exchanges, refunds, credits, or cancellations after an order has been placed.

12. Free Shipping Eligibility

Free shipping applies to eligible orders with a total value above $150.

If an order is below the applicable threshold, the standard $3.50 flat-rate shipping fee will apply.

Promotional offers may have separate eligibility requirements and may be changed or withdrawn at any time.

13. Customer Responsibility

By placing an order, you acknowledge that you are responsible for providing accurate delivery information and ensuring that the purchase and receipt of the products comply with all applicable laws and regulations in your location.

Products supplied by Kaevor Biosciences are intended for research use only and are not intended for human consumption, self-administration, diagnosis, treatment, or prevention of any disease or medical condition.

14. Policy Updates

Kaevor Biosciences may update this Shipping Policy from time to time to reflect changes in shipping services, pricing, business practices, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions regarding shipping, delivery, an existing order, or any issue related to your shipment, please visit our Contact Us page for available contact information and assistance.

ALL SALES ARE FINAL. BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU ARE PURCHASING AT YOUR OWN RISK. NO REFUNDS, RETURNS, EXCHANGES, CREDITS, OR CANCELLATIONS WILL BE PROVIDED FOR ANY REASON.

NO GUARANTEES OR WARRANTIES, EXPRESS OR IMPLIED, ARE PROVIDED REGARDING THE CONDITION, APPEARANCE, CONSISTENCY, STABILITY, PERFORMANCE, OR SUITABILITY OF ANY PRODUCT. THE PURCHASER ASSUMES ALL RESPONSIBILITY AND RISK ASSOCIATED WITH THE PURCHASE, STORAGE, HANDLING, AND USE OF ALL PRODUCTS.

PRICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. PRICING REFLECTS CURRENT SOURCING AND OPERATING COSTS AND SHOULD NOT BE CONSIDERED PERMANENT.

THE GOAL IS TO KEEP RESEARCH AS AFFORDABLE AS POSSIBLE WHILE MAINTAINING RELIABLE SOURCING. PLEASE CHECK THE CURRENT PRICE LIST BEFORE PLACING AN ORDER.

ALL ITEMS ARE SUBJECT TO AVAILABILITY, AND ANY PROMOTIONAL PRICING IS TEMPORARY AND MAY BE DISCONTINUED AT ANY TIME.

FOR RESEARCH USE ONLY | NOT FOR HUMAN CONSUMPTION